Contacting the Customer Service Department
You can reach our customer service department either by e-mail or phone call. Please have your order confirmation number ready to assist us in serving you.
E-Mail Address: firstname.lastname@example.org
Mailing Address:AQUA FOREST AQUARIUM
1718 Fillmore Street,
San Francisco, CA 94115
Paying with Credit Card
We accept credit card payment for online orders. We will accept payment from domestic credit cards. Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file. We will not accept any order placed with an International (address) credit card.
We accept the following payment types:
American Express® Paypal
The merchant name that will appear on your credit card statement is:
AQUA FOREST AQUARIUM
We collect sales tax in the following states. Tax for orders shipped to these states will have sales tax automatically added to the order total.
Shipments to the following states will be charged sales tax:
Processing an Order
Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day.
Ground shipping via USPS Standard Post UPS or FedEx normally takes 5-8 days to most places (Excluding Hawaii and Alaska). If placing an order with expedited shipping (Overnight, 2-day or 3-day) please call to confirm if the item is in stock before placing your order. Additional shipping charges may apply to ANY expedited shipping order (next day, 2day, 3 day) due to the oversize nature of these items. We will always contact you to confirm if there are any additional shipping charges.
How to Change Your Order
We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the e-mail address below. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been packaged or shipped, we will be unable to modify any portion of your order.